Dogwatch 8pm BBC1 11/11/10 Devon Cliffs

[Teakbank12]

Dogwatch 8pm BBC1 11/11/10 Devon Cliffs

Announced in tonights episode a trailer for next weeks show about Devon Cliffs having problems!!
Maybe we should all watch this prog to see what they have to say after customers have complained about standards??

[dasboot]

Dogwatch? This had me puzzled all week teakbank...until i just checked the tv guide...Watchdog...ok i got the joke lol

[springhay]

Dogwatch 8pm BBC1 11/11/10 Devon Cliffs

Announced in tonights episode a trailer for next weeks show about Devon Cliffs having problems!!
Maybe we should all watch this prog to see what they have to say after customers have complained about standards??

I'm truly amazed that this has been given air time and wonder just how bad this Park or particular incident was?! to hve drawn the attention from the media must be pretty bad?? I mean there have been really damning comments on review websites for ages and nothing seems to have been done. Cant wait to see.....

[springhay]

As predicted, Bourne had already been shown the tapes and their PR Department brought the big guns out. What else could they do? I understand the cleaners are paid atrociously low wages -- maybe this will be addressed now.

[Teakbank12]

As predicted, Bourne had already been shown the tapes and their PR Department brought the big guns out. What else could they do? I understand the cleaners are paid atrociously low wages -- maybe this will be addressed now.

Of course they've already been shown the tapes, they made themselves known when onsite investigating the vans.
This is why things have been put in place for 2011.
They are paid the minimum wage like most in Retail & know what they are getting into so cannot complain. If they are not up to scratch they need to find another job or need extra training.

[springhay]

Of course they've already been shown the tapes, they made themselves known when onsite investigating the vans.
This is why things have been put in place for 2011.
They are paid the minimum wage like most in Retail & know what they are getting into so cannot complain. If they are not up to scratch they need to find another job or need extra training.

Why am I not surprised that you take the side of Bourne?

[Teakbank12]

Why am I not surprised that you take the side of Bourne?

FYI i do not take any sides, i have my own opinions on anything & make them known to both owners & BL, regularly speaking with our GM & tell the truth wether it needs to be heard or not. Too many owners complain & have never even been into OE & discussed issues or taken them further when they don't get a satisfactory answer.
Re pay rates, Chris (my wife) had worked in Retail for years earning just £6 p/h with responsibilities running a deli & opening up the store on occassions in the last job. Yes she has been offered Supervisor & beyond but has declined them.
Too many people think just because they are paid a low wage then they don't need to do their job properly.
We see this from some people on our site, whereas others go "above & beyond" what's required of them.

[dasboot]

FYI i do not take any sides, i have my own opinions on anything & make them known to both owners & BL, regularly speaking with our GM & tell the truth wether it needs to be heard or not. Too many owners complain & have never even been into OE & discussed issues or taken them further when they don't get a satisfactory answer.
Re pay rates, Chris (my wife) had worked in Retail for years earning just £6 p/h with responsibilities running a deli & opening up the store on occassions in the last job. Yes she has been offered Supervisor & beyond but has declined them.
Too many people think just because they are paid a low wage then they don't need to do their job properly.
We see this from some people on our site, whereas others go "above & beyond" what's required of them.

Here here,well said teakbank.with a wife in the same pay bracket i agree wholeheartedly

[springhay]

FYI i do not take any sides, i have my own opinions on anything & make them known to both owners & BL, regularly speaking with our GM & tell the truth wether it needs to be heard or not. Too many owners complain & have never even been into OE & discussed issues or taken them further when they don't get a satisfactory answer.
Re pay rates, Chris (my wife) had worked in Retail for years earning just £6 p/h with responsibilities running a deli & opening up the store on occassions in the last job. Yes she has been offered Supervisor & beyond but has declined them.
Too many people think just because they are paid a low wage then they don't need to do their job properly.
We see this from some people on our site, whereas others go "above & beyond" what's required of them.

Ok but just think about it. the soft furnishings are down to Haven to replace. The mouldy curtains couldnt have been helped by the cleaning...and the black spots on the blinds - I've a few tiny ones myself and i just cant get them out. Pillows? I just think that Haven are also complacent and those curtains didnt get like that over a couple of weeks.....as for the researchers pulling out beds and crawling into far corners underneath? Sorry but which cleaners would go that far? Be fair .... I also think it depends which job you do for the same money -- not that anyone should shirk but some are just more enjoyable - For what its worth, I had to clean a kitchen blind myself which was utterly filthy!! Made this known to office -- not a single word of acknowledgement.

[D.Day]

sorry to but in- newbie er.. i paid my cleaner £15 for every renter - is that good or am i meanie

[Teakbank12]

sorry to but in- newbie er.. i paid my cleaner £15 for every renter - is that good or am i meanie

Hi & welcome to the forum.
No that is about the right price for a clean, anywhere between £15 & £20 is acceptable, more if animals are involved.
Heard it today that a cleaner has 5 vans to do in a day, which is not bad going, averages approx an hour per van.
If there are problems they can call in the support for deep cleans when a van is really wrecked.

[Maddy]

Hoburne charge £31 but how much of that goes to the cleaner I have no idea.

[biddybayjulie]

we pay £20 to our cleaner, she is worth her weight in gold, she always gives me a call to let me know everything is ok and ready for the next guests.
we were speaking to another owner over the weekend who's cleaner had really stitched them up, she was renting out the caravan herself when she knew the owners had no bookings, they only found out by making a spontanous visit one day to find another family in their van !!

[Teakbank12]

we pay £20 to our cleaner, she is worth her weight in gold, she always gives me a call to let me know everything is ok and ready for the next guests.
we were speaking to another owner over the weekend who's cleaner had really stitched them up, she was renting out the caravan herself when she knew the owners had no bookings, they only found out by making a spontanous visit one day to find another family in their van !!

Hi Julie
We were stitched up a couple years ago by someone we thought we knew.

Cleaners letting out has happened on our park this year!!

Luckily now we live 10 minutes away we do all change overs ourselves.

[biddybayjulie]

hi teakbank, it is so shocking to think that somebody could do that, do they really think they could get away with it ? i do wish we lived nearer to our site, we are 250 miles away, but i do trust our cleaner, she does other peoples vans on site and came highly recommended xx

[mirkwood]

i was paying my cleaner £25:eek: a clean and i had to supply my own hoover cleaning sprays etc etc for this season, had more than a few complants , saying that there not cleaning for me next season :D found a company that will clean for £20 inc all there own equiment,

[arronbrook]

Dogwatch 8pm BBC1 11/11/10 Devon Cliffs

Announced in tonights episode a trailer for next weeks show about Devon Cliffs having problems!!
Maybe we should all watch this prog to see what they have to say after customers have complained about standards??

Watched this whilst staying at our van, interesting that Haven have agreed full refunds, sometimes its not the problems which prove a bad site its how they are dealt with. OK it was on tv and it was good PR for them to say this, maybe if it hadn't have been on tv the people would have got nothing but maybe its just set a president for other unhappy folks. Sure I'll get a kick back for saying this:rolleyes:

[springhay]

Watched this whilst staying at our van, interesting that Haven have agreed full refunds, sometimes its not the problems which prove a bad site its how they are dealt with. OK it was on tv and it was good PR for them to say this, maybe if it hadn't have been on tv the people would have got nothing but maybe its just set a president for other unhappy folks. Sure I'll get a kick back for saying this:rolleyes:

Actually I agree. Obviously all these people complained whilst on the park but werent offered refunds. It was only AFTER the airing of the programme that Haven turned it into a fantastic marketing opportunity. But I do think that management let themselves down as well. Where was the supervision of the cleaning? And yes - there are cleaners who do a bit of a slapdash job (but mildew is impossible to remove). Lessons learnt all round I should have thought......